Care Access Representative

To support the Endocrinology & Diabetes team, the full-time Care Access Representative will manage patient registration processes, schedule outpatient appointments, and ensure accurate patient information in a fast-paced, high-volume environment. Key responsibilities Provide excellent customer service by maintaining a positive and professional demeanor in a busy call environment Verify and update key patient information, ensuring accuracy for safety and billing processes Schedule new and follow-up patient appointments and assist with administrative tasks as needed Required qualifications High school diploma or GED; higher-level degree may be acceptable One year of customer service and/or clerical experience Experience with scheduling, EPIC, and medical terminology is strongly preferred Technical ability to manage phone systems and patient information Ability to work effectively in a team-oriented environment