Care Access Representative

Serving as the first point of contact for patients, the full-time Care Access Representative will manage patient registration, schedule outpatient appointments, and coordinate communication within a remote call center environment. Key responsibilities Ensures excellent customer service by demonstrating a caring and professional disposition while meeting call quality and scheduling standards Verifies key patient information for accuracy to ensure patient safety and billing accuracy, following established workflows in Epic Schedules patient appointments and actively participates in departmental quality assurance by applying feedback to reduce errors Required qualifications High school diploma or GED required; higher-level degree may satisfy this requirement One (1) year of customer service and/or clerical experience Experience with patient registration and scheduling workflows preferred Familiarity with Epic or similar electronic health record systems is a plus Ability to work effectively in a team-oriented environment