Technical Solutions SpecialistKleen-Rite Corp., THE reliable supplier to the car wash industry, is seeking a highly knowledgeable and customer-focused Technical Solutions Specialist to join our team. This role serves as a key internal and customer-facing expert in car wash equipment, systems, parts, and operations.You will help customers and internal team members diagnose issues, identify solutions, source the correct parts, and maximize equipment uptime. Working closely with Sales, Customer Service, and Purchasing, you will provide technical guidance, product recommendations, troubleshooting support, and training.This is a primarily office-based role where you will leverage your hands-on experience to support customers and internal teams remotely.
While the work is performed from the office, the impact is highly practical—helping solve real-world equipment issues, guide repairs, and keep customer operations running efficiently.This position plays a critical role in strengthening customer relationships, improving internal knowledge, and supporting revenue growth through accurate and responsive technical support.How You'll Make a Difference:Support and guide customers and internal team members with technical questions related to car wash equipment, parts, systems, and operationsTroubleshoot equipment issues remotely by phone, email, and other communication methodsAnalyze customer needs and recommend practical solutions, replacement parts, upgrades, or corrective actionsRead and interpret schematics, parts breakdowns, wiring diagrams, manuals, and technical documentsProvide guidance on electrical, mechanical, controls, and operational issues within scope of experienceHelp customers minimize downtime by delivering timely and accurate supportPartner closely with Sales and Customer Service teams to support customer opportunities and existing accountsAssist in identifying correct parts, verifying compatibility, and preventing ordering errorsProvide technical product recommendations that align with customer needs and system requirementsSupport quoting and order accuracy by verifying parts, configurations, and technical details as neededSupport revenue growth through solution-based recommendations and strong customer serviceServe as an internal technical resource for Sales, Customer Service, and other departmentsConduct product knowledge and technical training sessions for internal teams as neededContribute to improving internal processes, documentation, and technical reference materialsStay current on products, vendors, equipment trends, and industry developmentsRequirements5+ years of hands-on car wash industry experience is strongly preferred. Candidates with strong industrial, mechanical, electrical, service, or equipment troubleshooting backgrounds are encouraged to applyStrong mechanical aptitude and troubleshooting abilityExperience with motors, pumps, sensors, relays, switches, plumbing, or controls systemsAbility to read and interpret technical diagrams, manuals, and parts breakdownsStrong problem-solving skills with practical decision-making abilityExcellent communication skills with the ability to explain technical concepts clearly to customers and coworkersStrong organizational skills and ability to manage multiple prioritiesBasic computer proficiency including email, spreadsheets, web applications, and business systemsReliable attendance, professionalism, and commitment to customer serviceWhat Sets You Apart:Prior experience owning, operating, managing, or maintaining a car washFamiliarity with Kleen-Rite products and part numbers, understanding of Kleen-Rite Equipment strongly preferredExperience with PLCs, programming, or automated control systemsInside sales, parts sales, service advising, or technical support experienceExperience training others or leading technical discussionsWhy Join the Kleen-Rite Team?Employer-funded retirement contributions averaging 8%+ annually – no employee contribution requiredOpportunity to play a key role in shaping and scaling a small but growing divisionDirect impact on operations, systems, and team developmentFamily-owned and operated since 1959Comprehensive benefits – medical, dental, vision & moreEmployer-paid life insurance for added peace of mindCollaborative, hands-on environment with leadership visibilityKleen-Rite Corp. is an Equal Opportunity Employer.