Capital Equipment Order-to-Cash Manager

Location: Windsor, CT | Schedule: Full-time, on-site

Overview

An established manufacturer of capital equipment is seeking a Capital Equipment Order-to-Cash Manager to lead the team responsible for managing capital equipment transactions from customer order through procurement, invoicing, and revenue recognition. This role blends people leadership, accounting knowledge, ERP-driven operations, risk management, and customer service, and is central to ensuring accurate, efficient, and customer-focused order processing.

What you'll do

• Lead, mentor, train, and develop the Capital Order-to-Revenue team
• Promote a customer-first approach throughout the entire capital equipment order lifecycle
• Oversee capital equipment transactions from customer order through procurement, invoicing, and revenue recognition
• Monitor order volume, transaction complexity, deadlines, and team capacity
• Balance workloads and establish priorities to meet customer and business commitments
• Establish and track key performance indicators measuring accuracy, timeliness, productivity, and customer experience
• Collaborate with Sales, Accounting, Vendors, IT, and other departments to resolve transactional and operational issues
• Oversee procurement activities, including vendor coordination, purchase-order approval, and contractual compliance
• Apply accounting principles involving Accounts Receivable, Accounts Payable, the General Ledger, invoicing, costs, and payment terms
• Ensure customer and vendor transactions align with applicable contracts, financial controls, and company procedures
• Identify and manage financial and operational risks involving deadlines, costs, payment terms, invoicing, and contract compliance
• Oversee the functional use of Microsoft Dynamics 365 Finance & Operations throughout the order-to-revenue process
• Serve as a functional subject-matter expert for D365 F&O as it relates to capital equipment orders and transactions
• Partner with Accounting and IT to troubleshoot system issues and support enhancements, testing, training, and user adoption
• Develop, document, and continuously improve operational processes, financial controls, procedures, and system workflows
• Take ownership of escalated issues and coordinate timely resolutions that minimize customer and financial impact
• Ensure compliance with company policies, procedures, contractual obligations, and ethical standards

Required qualifications

• Bachelor's degree in Business Administration, Accounting, Finance, or a related field, or equivalent professional experience
• 5+ years of management experience within order-to-cash, order-to-revenue, order fulfillment, accounting operations, sales operations, or a related function
• Demonstrated experience leading, developing, and balancing the workload of an operational team
• Strong understanding of ERP-driven financial and transactional workflows
• Working knowledge of sales orders, purchase orders, invoicing, costs, payment terms, Accounts Receivable, Accounts Payable, and the General Ledger
• Experience managing order-to-cash or order-to-revenue activities within an ERP platform
• Advanced Microsoft Excel proficiency
• Experience interpreting customer, vendor, and contractual terms and understanding their financial and operational impact
• Strong analytical, mathematical, and problem-solving abilities
• Ability to manage competing priorities and make sound decisions in a fast-paced environment
• Excellent interpersonal, organizational, communication, and conflict-resolution skills
• Ability to build effective relationships across Sales, Accounting, IT, leadership, vendors, and customers

Preferred qualifications

• Microsoft Dynamics 365 Finance & Operations experience strongly preferred

Why this role

This position offers the opportunity to lead a critical operational team, serve as a functional subject-matter expert on Microsoft Dynamics 365 Finance & Operations, and directly shape the accuracy and customer experience of the entire capital equipment order-to-revenue process.