Cancellation ClerkIt is the Cancellation Clerk's responsibility to ensure all cancellations are handled correctly, documented properly, and processed in compliance with dealership, lender, and regulatory requirements.ResponsibilitiesProcess cancellations for F&I productsSubmit cancellation requests to vendors and lendersCalculate and process prorated refunds accuratelyUpdate dealership management systems (DMS) and customer recordsCoordinate with Accounting to ensure refunds are posted correctlyTrack outstanding cancellations and follow up until completedMaintain organized files and documentation for audit and compliance purposesEnsure compliance with OEM, lender, and state regulationsAssist with resolving customer inquiries related to cancellations or refundsQualificationsStrong attention to detail and accuracyStrong organizational and follow-up skillsAbility to handle confidential financial and customer informationFamiliarity with dealership management systems (PBS or similar preferred)Clear communication skills