Call Specialist

To support the Carle Direct Transfer Center, the part-time Call Specialist will manage inbound and outbound patient transfer communications, register patient admissions in Epic, and coordinate follow-up and appointment scheduling while working remotely after initial onsite training. Key responsibilities Answer incoming calls and identify customer needs to provide appropriate assistance Register patient admissions in Epic and maintain accurate customer information in transfer software Coordinate communication regarding bed availability and assist with patient transportation logistics Required qualifications Experience in a healthcare or customer service environment Familiarity with electronic health record systems, preferably Epic Ability to work evening shifts, including every other Saturday and two additional evenings per week Strong organizational skills for managing patient information and departmental logs Capability to effectively communicate with healthcare professionals and patients