The Call Center Trainer leads onsite new‑hire training classes of up to 30 employees, teaching systems, products, tools, and procedures for a government-focused contact center. This role delivers instructor-led and occasional virtual training, monitors attendance and performance, provides coaching through classroom and nesting, maintains training records and reports, and updates materials in collaboration with operations to prepare employees for successful transition to live customer support.
Call Center Trainer in colonie at Unknown Company
- Typical pay
- $42,125–$57,375
For context, most customer service representatives earn between $42,125–$57,375 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and onsite.