Unknown Company

Call Center Technician I (Remote ) US ONLY

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decatur, ga • Posted 4 days ago
Remote Full Time Management & Operations

Call Center Technician I (Remote ) US ONLY

About the job Call Center Technician I (Remote ) US ONLY

Education and Experience »

  • Plus would be experience working in Cable.
  • People who have call center experience are best for this role, this is NOT an IT role or Network related.

Knowledge, Skills and Abilities »

  • Excel
  • Call Center experience
  • Good email and verbal communication skills

WHAT YOU’LL DO:

  • Technical Call Center, running a rebuild for the network.
  • Open and close tickets - make sure ticket info is correct, open it and start the process and close them out at the end of the day.
  • Use internal ticketing system.
  • Ensure all devices that were online at the beginning are online at the end, if not they need to troubleshoot.
  • Ability to look at 4-5 tools and check what on and offline.
  • Excel is needed for tracking and updating.
  • Heavy email communication and chat.

Note : Location: Remote but may require onsite work in Atlanta - must be local and vaccinated

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Call Center Technician I (Remote ) US ONLY in decatur at Unknown Company

Typical pay
$37,220–$58,100

For context, most customer service representatives earn between $37,220–$58,100 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.

This position is listed as full time and able to be worked remotely.

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