Call Center Support Team Member

Six Flags Entertainment Corporation National Support CenterThe Six Flags Entertainment Corporation National Support Center is the go-to resource for our guests. The purpose of this position is to provide fast, friendly, out-going service to members at all Six Flags properties. Support Center Representatives will engage with guests from all across the country!Availability:8 am to 5pm and 11am-8pm shifts.Full week schedule available, weekends required.Tuesdays & Wednesdays off or Wednesdays & Thursdays off.Position Type: SeasonalHourly Rate: $15/hourResponsibilitiesCommunicating with guest via phone, chat, and email to answer questions regarding park policies and procedures.Resolving guest complaints and concerns in a friendly and professional mannerEnsuring a safe, and professional work environment is consistently maintainedKeeping Support Center facilities clean and in working order, including restroomsQualificationsProficiency in computer skills in Microsoft Office and Windows OS are requiredBasic to intermediate Salesforce's experienceAbility to communication via phone, chat and email to resolve concernsStrong work ethic, attention to detail, and a commitment to safetyAbility to interact in a professional and positive mannerProblem-solving skillsExcellent written and verbal communication skillsSense of urgency and funFriendly, outgoing personality, and ability to address guest concerns with empathyAbility to read, speak, write, and understand the English language