Conduent State Healthcare, LLC seeks a Call Center Supervisor to lead teams supporting Medicaid and state healthcare programs. This role oversees daily contact center operations, ensuring high-quality, compliant service for members and providers.
Responsibilities include monitoring KPIs, coaching staff, handling escalations, and maintaining adherence to state and federal regulations. The supervisor partners with cross-functional teams to enhance processes and leverage health IT tools, contributing to efficient, secure delivery of public health program services in a performance-driven, client-focused environment.
Call Center Supervisor in concord at Unknown Company
This position is listed as full time and onsite.