Delivering high-quality customer service in a fully remote, high-volume call center environment, the Call Center Specialist will handle incoming patient calls with professionalism and empathy, addressing billing inquiries and providing accurate assistance. Key responsibilities Answer a high volume of incoming patient calls, providing prompt and courteous assistance Evaluate caller needs and determine appropriate resolutions while adhering to client-specific rules and workflows Maintain accurate documentation of all calls and actions taken in the patient account system Required qualifications High School Diploma or Equivalent required Bilingual (English/Spanish) preferred Proficient computer skills, including MS Outlook, Word, and Excel Ability to type a minimum of 40 WPM with accuracy Familiarity with insurance billing is a plus; comprehensive training is provided