Supporting South Carolina Medicaid members, the full-time hourly South Carolina Licensed Call Center Representative will handle inquiries, provide information, and assist with application processes while working remotely within a 60-mile radius of Columbia, SC. Key responsibilities Responding to Medicaid member inquiries using a computerized system and standard scripts Gathering information, assessing needs, and documenting calls while resolving inquiries Providing clear information regarding member eligibility and assisting with Medicaid applications Required qualifications Must be at least 18 years of age with a high school diploma or GED Minimum of 1-year call center experience in telephone customer service or related field Ability to pass the Call Center - Service Skills Assessment and Internet Speed test Computer literacy and proficiency in using multiple programs Must be able to submit to a pre-employment screening