Remote Call Center Representative (Based in Patras)
Division: Contact Center
Department: Call Center
Location: Patras
Work arrangement: Full Remote
Type of Employment: Full-time \/ Part-time | Call Center operates in shifts, 24*7
Deadline: 15/11/2026
About us
AEGEAN Airlines, based in Athens, Greece, is a member of the Star Alliance Group since 2010 and a proud winner of 16 SKYTRAX World Airline awards for \"Best Regional Airline in Europe\". Our employees have been instrumental in our success, through seeking to channel their energy and motivation into the challenging industry of aviation, providing services of high standards across all travel stages and contributing to the continuous improvement of our products. We are looking for enthusiastic, talented and dedicated individuals, who can drive our organization forward.
If you wish to explore the exciting world of aviation, join our team!
About the role
There is currently a job opening \"Remote Call Center Representative\" in the Call Center Department. We are looking for candidates currently living in Patras that are able to work from their homes and will be flexible to work in 24hrs shifts, based on company's needs. As Remote Call Center Representative, you will be responsible for providing excellent telephone customer service and maximize profit through ticket sales.
What you will do:
- Respond to inbound calls to support customers by providing information on flights, fares and services
- Issue and reissue tickets
- Manage ticket upgrades (Business Class, Miles & Bonus)
- Manage bookings changes, cancellations, and refunds
You fit, if you cover the following requirements:
- Bachelor's degree is preferred
- Fluency in oral and written Greek and English
- Good knowledge of MS Office
- A quiet place to work at home with a strong internet connection
Excellent knowledge of at least one of the following languages will be considered an asset:
- German
- French
- Spanish
- Italian
- Russian
- Romanian
And you have competence in:
- Communicating effectively and in a structured manner
- Resolving issues with a customer-focused orientation
- Organizing and paying attention to detail
- Working collaboratively
- Committing to guidelines and procedures
Benefits
- A working environment where you feel valued and appreciated
- Excellent career and development opportunities within the organization
- Flight tickets
- Private health insurance scheme
Call Center Representative in workfromhome at Unknown Company
- Typical pay
- $41,600–$60,320
For context, most customer service representatives earn between $41,600–$60,320 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as part time and able to be worked remotely.