Call Center Representative

Candidates MUST BE local to Washington, DC 20065 for the mandatory ONSITE Training. Role: Call Center Representative W2 Contract: 3 Months (December 2025 - February 2026) Location: Remote Work Schedule: This is a full-time, Monday-Friday position with no weekend work required. Following a mandatory training period, shifts will have staggered start times, generally between 8:00 AM and 9:30 AM ET, to provide coverage until 6:30 PM ET. • Full attendance and active participation are required; no absences are permitted during this period. Overview & Responsibilities • As a Contact Center Representative, you will be a critical part of the Enrollment Business Area during our busiest season. Your primary responsibility is to provide exceptional service to our members by handling a high volume of inbound calls in a fast-paced, virtual environment. You will… • Professionally manage back-to-back inbound calls while navigating multiple computer systems to assist members. • Perform tasks and resolve inquiries during calls, ensuring a high standard of customer care. • Maintain productivity and performance standards in a remote work setting. • Actively engage in virtual training sessions and team meetings, maintaining a professional and distraction-free on-camera presence. Required Skills & Experience • Direct experience working in a contact center environment is required. • Demonstrated ability to thrive in a high-volume, back-to-back call-handling role. • Strong computer literacy and the ability to learn and navigate multiple software applications with ease. • Proficiency with the Microsoft Office suite (Outlook, Word, etc.). • Exceptional verbal and written communication skills. • A dedicated, quiet home workspace with a desk at least 50 inches wide. • A stable, high-speed internet connection with a minimum of 50 Mbps. You must have access to your own private router within your residence. • Experience with MS Office Suite, Visio, Adobe Acrobat, FEPDirect, OnBase, Advance Capture, NICE. Preferred Skills & Experience • Previous experience in the healthcare or claims processing fields is an advantage but not required.aa415a4b-8b21-40fc-a65c-70d2b25ca29a