Call Center Representative

About the Customer Service Representative (CSR) Role

The Customer Service Representative (CSR) is responsible for processing customer orders, resolving inquiries, and providing administrative support to the call center team. This role requires strong communication skills, attention to detail, and the ability to manage customer orders and concerns accurately and efficiently while working with large business customers.

Responsibilities of the Customer Service Representative (CSR):

• Process customer orders received via phone, email, web, and other channels
• Assist the call center team with order processing, problem resolution, and administrative tasks
• Track and resolve customer complaints involving incorrect or delayed shipments
• Maintain accurate records of customer inquiries, orders, and feedback
• Support the development of tracking and verification processes to ensure accuracy
• Provide general administrative support to office staff
• Communicate with large business customers regarding orders and concerns
• Perform other related duties as assigned by management

Requirements of the Customer Service Representative (CSR):

• Must be at least 16 years of age
• High school diploma or GED preferred
• Previous experience in call centers, order processing, logistics, customer service, or general office work preferred
• Strong verbal and written communication skills
• Proficiency in reading, writing, and speaking English
• Comfortable using Microsoft Office applications, computers, and headsets
• Strong analytical and problem-solving abilities
• Demonstrates leadership, ethical conduct, and respect for diversity and inclusion
• Strong attention to detail and accuracy
• Ability to work weekends and extended hours during peak holiday seasons, including Christmas, Thanksgiving, and Easter
• Ability to work in an office environment with potential exposure to food allergens, including milk, eggs, wheat, soy, tree nuts, and sesame seeds