Call Center Representative

Role : Call Center Representative

Job type: Fulltime

Location: Milford, OH - Onsite

Job Description:

• We are seeking professionals with experience in contact center operations and customer service environments. Candidates with 0-6 months of experience and a foundational understanding of Property & Casualty (P&C) Insurance are preferred. Applicants from other customer service backgrounds will also be considered based on their communication skills, customer handling capabilities, and overall suitability for the role.
• Conduct inbound/outbound calls in accordance with established process guidelines to collect required information from end clients.
• Assist vendors in providing accurate and complete information to ensure compliance with organizational and regulatory requirements.
• Schedule reminders and perform timely follow-ups with vendors to ensure completion of pending activities.
• Deliver excellent customer service through effective written and verbal communication, active listening, and strong comprehension skills.
• Handle both inbound and outbound calls as part of daily operational and production responsibilities.
• Maintain accurate records through efficient data entry and documentation practices.
• Review cases and make decisions in accordance with business rules, standard operating procedures (SOPs), and compliance requirements.
• Demonstrate proficiency in Microsoft Excel, Word, and Outlook to support daily business operations and reporting activities.
• Ensure high levels of accuracy, productivity, and adherence to quality standards.
• High school diploma or GED required; associate degree or college coursework preferred.
• 1+ year of customer service, call center, help desk, or customer-facing experience preferred.
• Excellent verbal and written communication skills with the ability to communicate professionally with customers.
• Strong active-listening skills and ability to understand customer concerns, ask appropriate questions, and provide accurate solutions.
• Comfortable handling a high volume of inbound and/or outbound calls in a fast-paced environment.
• Ability to navigate multiple computer applications while speaking with customers.