Call Center Representative

Job Description

We are seeking professionals with experience in contact center operations and customer service environments. Candidates with 0-6 months of experience and a foundational understanding of Property & Casualty (P&C) Insurance are preferred. Applicants from other customer service backgrounds will also be considered based on their communication skills, customer handling capabilities, and overall suitability for the role.

• Conduct inbound/outbound calls in accordance with established process guidelines to collect required information from end clients.

• Assist vendors in providing accurate and complete information to ensure compliance with organizational and regulatory requirements.

• Schedule reminders and perform timely follow-ups with vendors to ensure completion of pending activities.

• Deliver excellent customer service through effective written and verbal communication, active listening, and strong comprehension skills.

• Handle both inbound and outbound calls as part of daily operational and production responsibilities.

• Maintain accurate records through efficient data entry and documentation practices.

• Review cases and make decisions in accordance with business rules, standard operating procedures (SOPs), and compliance requirements.

• Demonstrate proficiency in Microsoft Excel, Word, and Outlook to support daily business operations and reporting activities.

• Ensure high levels of accuracy, productivity, and adherence to quality standards.

High school diploma or GED required; associate degree or college coursework preferred.

1+ year of customer service, call center, help desk, or customer-facing experience preferred.

Excellent verbal and written communication skills with the ability to communicate professionally with customers.

Strong active-listening skills and ability to understand customer concerns, ask appropriate questions, and provide accurate solutions.

Comfortable handling a high volume of inbound and/or outbound calls in a fast-paced environment.

Ability to navigate multiple computer applications while speaking with customers.