Job Description
Job Description
Call Center Representative
Location: Grand Rapids, MI
Pay: $18.00 - $25.00 per hour
Benefits: Medical Insurance, Paid Vacation, Paid Sick Time About Us
Home Pro of Grand Rapids, MI is seeking a motivated Call Center Representative to join our growing team in the Grand Rapids, MI market and surrounding areas. This is an exciting opportunity to work for one of the fastest-growing companies in the industry, earn a competitive income, and make a positive impact by helping homeowners improve their homes. Position Summary
The Call Center Representative will be responsible for contacting homeowners, setting qualified appointments for free in-home consultations, maintaining accurate customer records, and responding to inbound inquiries. Strong customer service and communication skills are essential for success in this role. Responsibilities
* Deliver a scripted sales presentation to homeowners.
* Adapt the script to address the specific needs and interests of individual homeowners.
* Answer questions and overcome objections professionally and effectively.
* Collect homeowner information, including names, addresses, phone numbers, and other relevant details.
* Schedule and confirm appointments for free consultations.
* Enter appointment details and customer information accurately into the company's computer system.
* Maintain detailed records of customer interactions and lead activity.
* Coordinate appointments for sales representatives and canvassing teams.
* Conduct quality control follow-up calls.
* Answer inbound calls from prospective customers responding to advertisements.
* Follow up with homeowners regarding previous interactions.
* Update lead information and maintain reports as needed.
Qualifications
* Excellent customer service, communication, and interpersonal skills.
* Knowledge of sales and marketing principles and strategies.
* Previous experience in telemarketing, call center operations, customer service, sales, marketing, or promotions preferred.
* Strong computer skills and proficiency with relevant software applications.
* Ability to multitask and maintain attention to detail in a fast-paced environment.
* Positive attitude and strong work ethic.
* Product training will be provided.
What We Offer
* Competitive hourly pay: $18.00 - $25.00 per hour
* Medical benefits
* Paid vacation
* Paid sick time
* Comprehensive training program
* Career advancement opportunities
* Supportive and team-oriented work environment
Apply today and become part of a team dedicated to helping homeowners transform their homes while building a rewarding career.
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Job Description
Call Center Representative
Location: Grand Rapids, MI
Pay: $18.00 - $25.00 per hour
Benefits: Medical Insurance, Paid Vacation, Paid Sick Time About Us
Home Pro of Grand Rapids, MI is seeking a motivated Call Center Representative to join our growing team in the Grand Rapids, MI market and surrounding areas. This is an exciting opportunity to work for one of the fastest-growing companies in the industry, earn a competitive income, and make a positive impact by helping homeowners improve their homes. Position Summary
The Call Center Representative will be responsible for contacting homeowners, setting qualified appointments for free in-home consultations, maintaining accurate customer records, and responding to inbound inquiries. Strong customer service and communication skills are essential for success in this role. Responsibilities
* Deliver a scripted sales presentation to homeowners.
* Adapt the script to address the specific needs and interests of individual homeowners.
* Answer questions and overcome objections professionally and effectively.
* Collect homeowner information, including names, addresses, phone numbers, and other relevant details.
* Schedule and confirm appointments for free consultations.
* Enter appointment details and customer information accurately into the company's computer system.
* Maintain detailed records of customer interactions and lead activity.
* Coordinate appointments for sales representatives and canvassing teams.
* Conduct quality control follow-up calls.
* Answer inbound calls from prospective customers responding to advertisements.
* Follow up with homeowners regarding previous interactions.
* Update lead information and maintain reports as needed.
Qualifications
* Excellent customer service, communication, and interpersonal skills.
* Knowledge of sales and marketing principles and strategies.
* Previous experience in telemarketing, call center operations, customer service, sales, marketing, or promotions preferred.
* Strong computer skills and proficiency with relevant software applications.
* Ability to multitask and maintain attention to detail in a fast-paced environment.
* Positive attitude and strong work ethic.
* Product training will be provided.
What We Offer
* Competitive hourly pay: $18.00 - $25.00 per hour
* Medical benefits
* Paid vacation
* Paid sick time
* Comprehensive training program
* Career advancement opportunities
* Supportive and team-oriented work environment
Apply today and become part of a team dedicated to helping homeowners transform their homes while building a rewarding career.
Powered by JazzHR
2XvlVHRzxw
Call Center Representative in grand rapids at Unknown Company
- Typical pay
- $42,125–$57,375
For context, most customer service representatives earn between $42,125–$57,375 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and onsite.