Call Center Rep - Medical Practice Remote Florida Only

Job Posting

Answer incoming calls and direct them to the right departments

Accurately schedule appointments, consultations, and surgeries in Athena

Register new patients and input detailed demographic and insurance information

Confirm appointments and verify insurance coverage

Educate patients on pre-visit protocols, paperwork, and appointment details

Take and route messages from patients, physicians, and pharmacies

Coordinate scheduling for multiple physicians and locations

Provide backup front office support and contribute to overall workflow

Reach out to new patients with a friendly welcome call

Education & Experience:

High School Diploma or equivalent required

Minimum 2 years of experience in appointment/surgery scheduling in a healthcare setting

Prior experience working with insurance and EHR systems (Athena plus!)

Knowledge & Skills:

Familiarity with medical terminology and managed care contracts

Excellent verbal/written communication and people skills in English and Spanish

Strong organizational and time management abilities

Proficient in Microsoft Office with fast, accurate data entry skills

Ability to multitask while maintaining attention to detail

You'll Shine If You:

Love working with diverse patient populations

Thrive in a team-oriented, collaborative setting

Have a service-first mindset and are calm under pressure

Are driven to provide the best patient experience every time

Physical & Mental Requirements:

Standard office duties including sitting, standing, and using a computer. Must be able to handle a high volume of calls and multitask efficiently in a busy environment.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.