Call Center Remote Customer Service Representative

Job DetailsJob Location: Redmond, OR 97756Position Type: Full TimeSalary Range: $17.00 - $19.00 Hourly (performance incentives applicable)Requirements18 years of age or olderComplete background check and drug test within 3 daysDedicated, private, and secure workspacePersonal device with functioning camera required for training periodCommitted to full attendance for paid 3-week training periodMinimum Internet Speed of 35mb/s with ethernet (cable/fiber broadband required)No mobile internet service providers or satellite; no Wi"Fi or Wi"Fi adapters/extendersEssential ResponsibilitiesInbound/Outbound CallsDeliver the highest level of customer service consistentlyManage customer accounts and provide technical supportApplication Data EntryOnline chat inquiries as assignedInterpret and follow defined procedures and policiesCreative problem"solving skillsFlexibility and adaptability to changing projects and updatesTime and task management (multitasking and task prioritization)Extensive self"study, training, and testing; eligibility to proceed through training and certifications based on examsAdhere to regulated guidelines for communications via all channelsQualificationsModerate to advanced computer skillsHigh level of comfort learning new technologyHigh level of professionalismExcellent verbal and written communication skillsComfortable working from homeSelf"motivated and success"drivenWhat We OfferPaid TrainingFull"time, Seasonal rolePerformance and attendance"based incentives, in addition to base payConvenience of working from homeCollaborative and supportive team environment401(k) MatchIndividual Coverage HRA (ICHRA)Paid time off (PTO)Preferred Experience (not required)Previous experience in customer support or technical support rolePrevious experience with Group and/or Individual health insurance, or the Affordable Care ActPrevious experience in a Call CenterFamiliarity with CRM systems and practicesSpanish Bilingual, a plus

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