Call Center Remote Customer Service Representative

Job Details

Job Location: Redmond, OR 97756

Position Type: Full Time

Salary Range: $17.00 - $19.00 Hourly (performance incentives applicable)

Requirements

• 18 years of age or older
• Complete background check and drug test within 3 days
• Dedicated, private, and secure workspace
• Personal device with functioning camera required for training period
• Committed to full attendance for paid 3-week training period
• Minimum Internet Speed of 35mb/s with ethernet (cable/fiber broadband required)
• No mobile internet service providers or satellite; no Wi‑Fi or Wi‑Fi adapters/extenders

Essential Responsibilities

• Inbound/Outbound Calls
• Deliver the highest level of customer service consistently
• Manage customer accounts and provide technical support
• Application Data Entry
• Online chat inquiries as assigned
• Interpret and follow defined procedures and policies
• Creative problem‑solving skills
• Flexibility and adaptability to changing projects and updates
• Time and task management (multitasking and task prioritization)
• Extensive self‑study, training, and testing; eligibility to proceed through training and certifications based on exams
• Adhere to regulated guidelines for communications via all channels

Qualifications

• Moderate to advanced computer skills
• High level of comfort learning new technology
• High level of professionalism
• Excellent verbal and written communication skills
• Comfortable working from home
• Self‑motivated and success‑driven

What We Offer

• Paid Training
• Full‑time, Seasonal role
• Performance and attendance‑based incentives, in addition to base pay
• Convenience of working from home
• Collaborative and supportive team environment
• 401(k) Match
• Individual Coverage HRA (ICHRA)
• Paid time off (PTO)

Preferred Experience (not required)

• Previous experience in customer support or technical support role
• Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
• Previous experience in a Call Center
• Familiarity with CRM systems and practices
• Spanish Bilingual, a plus