Overview
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Base pay range
$17.00/hr - $18.00/hr
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Job details
Job Title: Call Center HR Representative
Location: Fully-Remote
Pay Rate: $17-$18
Job Type: Contract
Contract Timeline: 6-Month Contract with Potential for Conversion
Job Description
Our client, a leading Health Insurance organization, is seeking an HR Representative to serve as the first point of contact for employee inquiries and issues related to HR systems. This role plays a vital part in supporting employees, managers, and administrators by ensuring timely responses and resolution of HR-related requests. Based in St. Louis, MO, this is a strong opportunity for individuals with HR or customer service backgrounds who thrive in problem-solving, communication, and process-driven environments.
Essential Duties and Responsibilities
- Receive and respond to incoming calls and electronic requests related to HR systems
- Research and resolve basic HR questions using policies, procedures, and programs as references
- Maintain accurate records of transactions within a call tracking system
- Support and educate employees in the use of HR applications and self-service tools
- Troubleshoot non-technical HR system inquiries and guide employees/managers through functionality
- Escalate complex issues to senior HR team members or third-party administrators, and follow through to resolution
- Perform basic data analysis and reporting as needed
- Support HR Services projects, system upgrades, and new workflow processes
Education
Education:
Experience & Skills
- Previous experience in HR or Customer Service
- Demonstrated ability to resolve HR inquiries and requests
- Strong written and verbal communication skills
- Ability to work independently or collaboratively within a team
- HCM and call tracking system experience preferred
Seniority level
- Associate
Employment type
- Contract
Job function
- Customer Service
Industries
- Human Resources Services