Overview
Senior Legal & Compliance Researcher @ Partnership Employment
Retail bank located in Midtown Manhattan looking to bring on board a “Call Center Payments Representative” to join their team.
Responsibilities
- Receive and process consumer claims related to ATM withdrawals, ACH transfers, and debit card transactions. All must align strictly with Regulation E guidelines and the bank’s internal protocols.
- Interface directly with customers, handling inquiries about electronic payments—this includes guiding them through the claims process.
- Support both clients and internal staff regarding claim processing, including tasks like card issuance or cancellations.
- Collaborate in investigations of fraud or disputes—ATM fraud, ATM shortages, and debit card issues—all while maintaining full compliance with Reg E and internal procedures.
- Perform additional duties as requested, showcasing flexibility in a dynamic call center environment.
Seniority level
- Associate
Employment type
- Full-time
Job function
- Finance, Analyst, and Other
Industries
- Financial Services, Banking, and Investment Banking
Call Center Payments Representative in new york at Unknown Company
- Typical pay
- $41,600–$66,000
For context, most customer service representatives earn between $41,600–$66,000 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and onsite.