Call Center Marketing Agent

Marketing And Service AgentThis agent will handle heavy marketing + service duties, books tours, etc.Starting Pay is $15 per hour during training. After training, the agent will go to $16/ hr PLUS commissionsTraining M-F for about 4-6 weeksPost training: Saturdays REQUIRED, and you will have a week day and Sundays offDay to day marketing and servicesHandles any points discrepancies for salesHelps close deals with prospect or owner's appeasementsAssistance with all Global Exchange needsAssistance with all Club and Lifestyles Plus needsBack Office duties may include, point audits, assist with ARDA requests, Aspire requests, escalated issuesAssist with ordering supplies for call centerMonitor and respond to Social Media postsAll other duties as assignedPerforms the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.Education, Essential Training / Certifications, and Experience:2+ years of Customer Service experienceProficiency with Microsoft Office applications, High proficiency in MS OfficePrevious experience as customer service, reservations, or travel agent (desired)A strategic mindset to problem solve and craft win/win solutionsExperience working with Owners in a timeshare or call center atmosphereKnowledge in Time Share Ware is a mustSkills, Knowledge, and Abilities:Strong analytic, problem-solving skills to pinpoint issues and identify solutionsStrong written and verbal communication skillsHigh end customer service skillsTravel experienceFlexible schedule – Ability to work holidays and weekends are a mustCompetent working with Microsoft Office suite, including Word, Outlook, and ExcelAdditional hours may be necessary to meet goals and deadlines and to cover shiftsRegular Hours and WeekendNone