Morgan Tanner & Associates connects great people with great opportunities in the service industry. We work with route-based, restoration, and emergency services companies nationwide to recruit management and sales representatives. We are working with a residential service company that is expanding rapidly.
Our client is looking for a Call Center Manager to lead their team in their Tucson market (office near Flowing Wells). This position will lead a team of inbound and outbound representatives covering the Arizona and Colorado markets.
Areas of focus include:
* Streamline processes and efficiencies
* Develop plans and strategies to improve the overall performance of the team
* Increase market presence through innovative sales techniques
* Recruit CSRs and dispatchers using active recruiting methods
* Coach and develop your team using hands-on training methods
* Monitor and review performance standards weekly
* Grow customer sales base in residential and commercial markets
* Work as a liaison with various field management and home office representatives
* Create goals and objectives for the Management team to assume added responsibility
* Ensure monthly and annual sales quotas are achieved
Requirements include a minimum five years' call center or contact center management experience in a service-related industry that may include pest control, courier/package delivery, uniform, lawn care, security/protective services, car rental, restoration or mitigation or catastrophe, plumbing, HVAC, and other related fields is desired.
Compensation is competitive and based on experience.
Salary also includes
* bonus incentives
* medical insurance
* 401k with match
* a great place to work!
#J-18808-Ljbffr
Our client is looking for a Call Center Manager to lead their team in their Tucson market (office near Flowing Wells). This position will lead a team of inbound and outbound representatives covering the Arizona and Colorado markets.
Areas of focus include:
* Streamline processes and efficiencies
* Develop plans and strategies to improve the overall performance of the team
* Increase market presence through innovative sales techniques
* Recruit CSRs and dispatchers using active recruiting methods
* Coach and develop your team using hands-on training methods
* Monitor and review performance standards weekly
* Grow customer sales base in residential and commercial markets
* Work as a liaison with various field management and home office representatives
* Create goals and objectives for the Management team to assume added responsibility
* Ensure monthly and annual sales quotas are achieved
Requirements include a minimum five years' call center or contact center management experience in a service-related industry that may include pest control, courier/package delivery, uniform, lawn care, security/protective services, car rental, restoration or mitigation or catastrophe, plumbing, HVAC, and other related fields is desired.
Compensation is competitive and based on experience.
Salary also includes
* bonus incentives
* medical insurance
* 401k with match
* a great place to work!
#J-18808-Ljbffr
Call Center Manager in tucson at Unknown Company
This position is listed as full time and onsite.