Technical Support Manager – Industrial Machinery
South Chicagoland (Kankakee area) | On-site | Full-time
$95K–$105K base + 20% annual bonus
A well-established industrial machinery manufacturer is looking for a hands-on technical leader to take over its technical support center. This is a chance to step in, bring structure, and build the department into something you’re proud of.
What you’ll do:
- Lead a team of ~10 technical support specialists who troubleshoot complex machinery for customers and field technicians
- Coach the team through tough electrical, mechanical, hydraulic, and pneumatic issues
- Build KPIs and processes from the ground up, including call tracking, resolution rates, and ticket quality
- Partner with engineering, parts, and field service to solve problems as one team
- Help shape a new service revenue model for post-warranty support
What you bring:
- 3+ years managing a technical support, service, or field service team
- Strong troubleshooting background on industrial equipment (CNC, compressors, fabrication, or similar)
- A track record of improving team culture and holding people accountable
- Confident, decisive, and steady, with thick skin for a blunt, shop-floor environment
- SAP experience is a plus, not required
This is a long-term leadership role for someone who wants to build, not just maintain.
Interested? Send me a message or apply directly. All conversations are confidential.
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