Job Location
Cullman Regional Medical Center - Cullman, AL 35056
Position Type
Full Time
Job Shift
Day
Job Category
Health Care
Job Summary
* Independently create and schedule appointments within the electronic medical record.
* Gather patient-specific demographic and provider information; properly advise patients regarding the need for copayments, referral authorizations, and/or pre-service deposits.
* Respond to and interact with a variety of individuals including patients, customers, referring physicians, Allied Health staff and family members.
* Provide exceptional service; navigate multiple systems simultaneously and communicate with patients and healthcare professionals.
* Work with several complex scheduling workflows, while managing telephone calls, online requests, and/or fax requests.
* Manage Call Center operations and provide direction for team members.
* Work with HR and leadership to recruit, hire, and terminate personnel as appropriate.
* Prepare daily and monthly reports, review and analyze data, and present information to leadership.
* Meet established budget/benchmarks for expenses and volumes, etc.
* Maintain current knowledge on laws and regulations governing clinic business.
* Address and resolve escalated patient and customer/practice concerns.
* Monitor and adjust queues, workflows, and agent assignments to help improve the patient experience.
* Demonstrate and encourage team behavior and exceptional patient/guest experiences.
* Uphold and promote patient safety and quality.
Education
High school diploma or equivalent required. BA/BS in management, communications, or a clinical related field preferred.
Experience
Customer service experience in call center, physician's office, retail/service industry or associate's degree preferred.
Additional Skills/Abilities
* Excellent customer service skills required.
* Strong typing/computer skills required.
* Basic understanding of insurance terminology required.
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Cullman Regional Medical Center - Cullman, AL 35056
Position Type
Full Time
Job Shift
Day
Job Category
Health Care
Job Summary
* Independently create and schedule appointments within the electronic medical record.
* Gather patient-specific demographic and provider information; properly advise patients regarding the need for copayments, referral authorizations, and/or pre-service deposits.
* Respond to and interact with a variety of individuals including patients, customers, referring physicians, Allied Health staff and family members.
* Provide exceptional service; navigate multiple systems simultaneously and communicate with patients and healthcare professionals.
* Work with several complex scheduling workflows, while managing telephone calls, online requests, and/or fax requests.
* Manage Call Center operations and provide direction for team members.
* Work with HR and leadership to recruit, hire, and terminate personnel as appropriate.
* Prepare daily and monthly reports, review and analyze data, and present information to leadership.
* Meet established budget/benchmarks for expenses and volumes, etc.
* Maintain current knowledge on laws and regulations governing clinic business.
* Address and resolve escalated patient and customer/practice concerns.
* Monitor and adjust queues, workflows, and agent assignments to help improve the patient experience.
* Demonstrate and encourage team behavior and exceptional patient/guest experiences.
* Uphold and promote patient safety and quality.
Education
High school diploma or equivalent required. BA/BS in management, communications, or a clinical related field preferred.
Experience
Customer service experience in call center, physician's office, retail/service industry or associate's degree preferred.
Additional Skills/Abilities
* Excellent customer service skills required.
* Strong typing/computer skills required.
* Basic understanding of insurance terminology required.
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Call Center Manager (13546) in cullman at Unknown Company
This position is listed as full time and onsite.