Working remotely on a contract-to-hire basis, the Call Center Customer Service Representative will answer incoming calls from consumers, track inquiries, and complete tasks while meeting performance standards during Eastern Standard Time hours. Key responsibilities Answer incoming calls and assist consumers in accordance with performance standards and privacy policies Track and document inquiries using applicable systems while completing associated tasks as per established guidelines Facilitate caller requests for materials and escalate issues to designated staff as needed Required qualifications High School diploma or equivalent At least 1 year of call center experience High-speed ethernet internet access at the remote working location Designated remote work area with limited distractions