To provide exceptional service to customers, the full-time remote Call Center Customer Service Representative will manage inbound calls related to truck and trailer breakdowns, schedule preventive maintenance, and assist with service inquiries. Key responsibilities Assist customers with vehicle breakdowns and schedule necessary services while ensuring high customer satisfaction Coordinate with technicians and vendors to identify repair requirements and manage workflow effectively Process various customer service requests and follow up on inquiries related to billing and compliance Required qualifications High School diploma or GED required Three or more years of experience in customer service with a focus on issue resolution Knowledge of heavy-duty truck maintenance is a plus Ability to work independently and as part of a team in a fast-paced environment Strong organizational skills with excellent time management abilities
Call Center Customer Service Representative in workfromhome at Unknown Company
- Typical pay
- $39,520–$59,000
For context, most customer service representatives earn between $39,520–$59,000 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.