Join Our TeamIf you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!Summary of Role:The Call Center Consumer Lender underwrites, and processes consumer loan applications submitted by members through all channels. Ensures outstanding member experience, high quality loan decisions that meet the credit union's lending policies, and quick funding. The Call Center Consumer Lender communicates regularly with members via various channels including phone, email, and text messaging.
The Consumer Lender uses a proactive service approach, taking ownership of loan applications during each interaction and overseeing the successful completion of these loans through funding. The Call Center Consumer Lender is also a champion for the use of digital loan processing solutions.Essential Job Functions/Responsibilities:Assisting members with consumer loan products over the phoneSuccessful completion of Lender Certification ProgramMaintain thorough understanding of all regulations governing consumer lendingUnderwriting and processing consumer loan applications placed by members through all channelsMonitoring multiple Lending Center queues and the functions within each queueCommunicating directly with members regarding their loan applications in a highly effective and professional manner through multiple channelsUsing a proactive service delivery approach to maximize each member interactionRendering accurate loan decisions in accordance with established policies and proceduresUsing strong analytical skills to review approved loansConsulting with members and recommending products and services that meet member financial needsBeing proficient in all technical applications including MeridianLink, FIS, Intranet, Internet, and having in-depth knowledge of core systemsProviding professional, quality service to membersDemonstrating a full understanding and knowledge of current policies and procedures necessary to underwrite consumer and student loansBeing skilled in personal and telephone interviewing techniquesAttending all appropriate job related external and in-house training provided by the credit union and departmental staff meetingsSupporting the annual strategic goals demonstrating consistent effort to achieve assigned individual and team goalsReviewing credit reports with members, noting any findingsOffering knowledgeable financial counseling to membersEvaluating member borrowing history, including repayment history with the Credit UnionActing as a champion for the use of digital loan processing solutionsObtaining loan documents for the member whenever possibleProviding recommendations for efficiencies and new ideas to meet goalsActively participating in Broadview's community initiativesPerforming other duties as assignedMinimum Job Qualifications:High School diploma and minimum of one (1) year of experience in a related fieldPrior experience in underwriting, processing, and closing consumer loans including auto, RV/Boat, sportscraft, personal, and credit cardProven ability to review financial statements including paystubs, purchase agreements, insurance documents, and other supporting documentationAbility to identify red flags in loan scenarios and supporting documentationPrior experience in customer service, specifically cross selling within a financial services environmentProficiency in Microsoft Word and ExcelStrong verbal and written communication skillsStrong mathematical and analytical skillsStarting Compensation: $22.62 - $31.67/hr., plus a competitive benefits packageBilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at