Call Center Collections RepresentativeThe Collections Representative position will provide our new hire with a uniquely experiential opportunity to immerse themselves in the day-to-day bustle of a prestigious legal group's Collections Department. The ideal candidate will be highly motivated and ready to handle consumer interactions. Consumer interactions consist of negotiating repayment plans, answering questions, and arranging for payments. We are seeking a candidate that has experience with, or is eager to learn about, the legal and collection processes.
We provide a robust training program to prepare call center representatives to immediately handle calls and provide a professional customer experience. This position is not remote. This role is an in office position at the Plantation, FL office location.Work EnvironmentInbound calls and some outbound callsNo skip tracingMonthly bonus opportunitiesWorks generally at a desk in a well-lighted, air-conditioned cubicle/office, with moderate noise levels.Mondays to Fridays, shift options below:8:00am to 5:00pm (1 hour lunch)8:30am to 5:30pm (1 hour lunch)9:00am to 6:00pm (1 hour lunch)Our firm maintains a collegial work environment that prioritizes internal promotion, training, and professional development. We strive to see our employees grow!
As our team-members progress and demonstrate a consistent ability to meet performance standards, promotional opportunities become available.Essential Duties and ResponsibilitiesEfficiently assist customers through both inbound (90%) and outbound (10%) calls while educating them on their options for account resolutionDevelop a trusted relationship with customers, third parties, attorneys, representatives, realtors, etc. to ensure timely handling of all accounts through the collections processMaintain detailed document records of all customer communications including payment plans that customers have agreed to and amounts paid via telephoneEnsure the prompt and successful delivery of solutions according to customer and client needsClearly communicate the progress of accounts and their respective status within the collections pipelineDemonstrate exceptional listening skills, while displaying professionalism and empathy for our customers' individual needs and circumstancesQualificationsRequired Qualifications:Customer service and pleasant manneredProficient data entry and computer skills including Microsoft Office applicationsExcellent oral, verbal, and written communicationProblem-solving skillsAccount documentation skillsActive listening skillsAttention to detailNegotiation skillsPreferred Qualifications:Must be bilingual: Spanish/EnglishPrior call center and/or collector experienceRAS is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.EducationHigh School Diploma requiredAssociate's Degree or Bachelor's Degree preferredRelevant experience may compensate for educationJob Type and CompensationThis is a full-time position operating under standard business hours (Mondays to Fridays in office - 8am to 5pm / 8:30am to 5:30pm / 9am to 6pm)Competitive pay – commensurate to your experienceComprehensive training and mentoring programsPaid time offPaid holidaysHealth insurance, life, dental, medical, vision, 401k.Physical functionsMust be able to remain in a stationary position 50% of time; constantly operates a computer and other office machinery; employee is regularly required to verbally communicate, listen and give presentations as needed.
Some walking and standing relative to interaction with other personnel and applicantsRobertson, Anschutz, Schneid, Crane & Partners, PLLC is a national law firm specializing in creditors' rights and real estate law, offering employees the opportunity to work on high-impact legal matters in a fast-paced, collaborative environment with strong growth potential. RASCP fosters a collaborative, performance-driven culture where employees are empowered to take ownership of their work, contribute to meaningful client outcomes, and continuously develop their skills within a fast-paced, evolving legal environment. Employees benefit from exposure to complex, high-impact legal matters, creating opportunities for professional growth, specialization, and long-term career development in a dynamic and essential sector of the legal industry.With a team of over 1,100 professionals operating across 20 states, RASCP has a strong reputation for delivering innovative, efficient, and results-driven legal solutions in areas including foreclosure, bankruptcy, litigation, compliance, and real estate matters. RASCP combines the resources and reach of a large organization with a client-focused, boutique-style approach, allowing teams to provide tailored solutions while maintaining strong attorney-client relationships.