Call Center/ Business Development Representative

Call Center Representative/Business Development RepresentativeThe Ed Napleton Automotive Group is looking for our next Call Center Representative/Business Development Representative. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton’s Call Center in Arlington Heights, the BDC Representative is responsible for handling internet inquiries and phone leads (NO COLD CALLS) to generate appointments for the dealership service departments.Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups.What We Offer:Pay ranging between $16.50-$18.50 per hour$500 sign-on bonus- after 90 days of employment, offered for a limited time$150 attendance bonus- after 90 daysMonthly contest opportunity to win $150Other incentivesWork from home option- after successful completions of training!Team members must have their own computer (or work in office where equipment is provided.)Fun, fast-paced diverse environmentMedical and Vision401K PlanPaid time off and vacationGrowth opportunitiesDental, Life, Short Term, Long Term, and Accidental death and dismemberment insurancePaid TrainingEmployee vehicle purchase plansFamily owned and operatedLong term job securityFlexible Work ScheduleDiscounts on products and servicesJob Responsibilities:Handle incoming and outgoing phone calls and emailsProspect follow-up calls, set appointments for service and sales, and gauge customer satisfactionAnswer customer internet inquires by both email and phoneSchedule sales appointments and reschedule no show customersContact customers based on current marketing incentivesFollow up with existing and potential customers to generate leads and close salesExplain product performance, application and benefits to prospects and describing all optional equipment available for customer purchaseFollow up in a manner that results in the customer visiting the dealershipMaintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfactionOther duties as assigned by managementJob Requirements:Excellent computer skills required.Knowledgeable to call center environment- NO COLD CALLS!Automotive experience is helpful but not required.Able to communicate persuasively with customers to set appointments.Willingness to undergo a background check in accordance with local law/regulationsBilingual a plusWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.