Supporting day-to-day call center operations, the full-time Call Center Associate will collaborate with management and vendors to ensure service delivery, handle inquiries, and analyze operational data while working onsite or remotely. Key responsibilities Assist the Call Center Manager in overseeing daily operations and service delivery Monitor call center activity and escalate service risks as necessary Compile and analyze reports to identify service trends and operational gaps Required qualifications Minimum of 2 years of client-facing customer service or call center experience Preferred experience in the Transfer Agent industry Experience with vendor relationship management and operational reporting Proficiency in Microsoft Outlook and Excel, with report creation experience Ability to work independently and collaboratively in a fast-paced environment
Call Center Associate in workfromhome at Unknown Company
- Typical pay
- $41,600–$60,320
For context, most customer service representatives earn between $41,600–$60,320 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.