REMOTE CALL CENTER AGENTS – UTILITY SUPPORT
PS2G is actively hiring individuals with strong customer service skills to support regulated utility programs. Candidates should be able to work comfortably in a fast-paced environment, follow structured protocols, and ensure accurate data entry.
What You Will Do
• Answer inbound calls related to billing inquiries, payments, outages, and account updates
• Accurately enter customer data into system records
• Follow established procedures, scripts, and compliance standards
• Assist customers with payment extensions and service options
• Support queue coverage during high-volume periods
What You Bring
• At least one year of customer service experience
• Strong verbal communication and active listening skills
• Ability to handle billing calculations and explain charges
• Comfort working with systems, desktop tools, and customer data
• Willingness to support extended hours during peak utility events
Bilingual Spanish speakers are encouraged to apply.
What PS2G Provides
• Remote equipment package (secured access, laptop, headset)
• Paid training including classroom learning and live-support nesting
• Ongoing development and performance support
• Long-term assignment stability and career mobility
Call Center Associate in Washington DC-Baltimore Area at DigiDoc, Inc. dba Public Sector Solutions Group
- Typical pay
- $42,000–$55,245
For context, most customer service representatives earn between $42,000–$55,245 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely. It was posted 3 days ago.
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