Providing first-level service to customers, the full-time Call Center Analyst will manage Customer Care Cases, perform technical resolutions, and handle administrative tasks in a remote environment. Key responsibilities Answer, log, and route Customer Care calls through various communication channels while meeting response time service level objectives Update, close, and manage repair durations for hardware and software cases using SalesForce Service Console Perform first call technical resolutions and assist in creating research documents for SalesForce Service Console Required qualifications Basic computer skills High School diploma or GED At least 1 year of customer service or computer industry experience Banking industry background and knowledge of SalesForce Service Console preferred Must be 18 years of age or older
Call Center Analyst in workfromhome at Unknown Company
- Typical pay
- $37,220–$58,100
For context, most customer service representatives earn between $37,220–$58,100 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.