Empower AI is seeking a Knowledge Center Tier I Agent (Junior) to analyze and resolve support requests for a Department of War agency across toll-free, email, web form and chatbot. This largely remote role includes up to 10% travel and involves ticket creation in the Government ITSM system.
You will determine resolution paths, escalate when needed, and ensure privacy and accuracy of communications while handling high volumes of contacts. This is an entry point into Federal IT customer support.
#J-18808-LjbffrCall Center Agent in workfromhome at Unknown Company
- Typical pay
- $41,600–$60,320
For context, most customer service representatives earn between $41,600–$60,320 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.