Seeking a Tennessee Licensed Call Center Agent, this remote contractor position will manage customer inquiries regarding SNAP and Families First programs, assist with account maintenance, and document interactions while working an 8-hour shift Monday through Friday. Key Responsibilities Respond to incoming calls, chats, and emails from customers regarding program inquiries Provide timely and accurate information about SNAP and Families First programs while maintaining compliance with call flow scripts Document interactions accurately in call logs and escalate issues when appropriate Required Qualifications High School Diploma or GED Minimum of 1 year of call center experience At least 2 years of customer service experience Experience supporting government assistance programs is preferred Ability to adapt quickly to changing processes and demonstrate resilience under pressure
Call Center Agent in workfromhome at Unknown Company
- Typical pay
- $42,000–$55,245
For context, most customer service representatives earn between $42,000–$55,245 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as contract and able to be worked remotely.