Call Center Agent (100% Remote) US ONLY
Job Overview
- Customer Care Representative Full-Time
- Reports to Customer Care Team Lead
- 100% Remote -- work from home!
Responsibilities
- Answer customers' inquiries with exceptional customer service skills (with an opportunity to be trained on all of our responsive channels depending on volume needs)
- Delivers quality customer satisfaction with every contact
- Meets key individual productivity metrics in line with department goals
- Displays understanding and follow through with policies and guidelines
- Communicate to management regarding issues
- Other duties as assigned
Skills
- Strong verbal and written communication skills
- Fast typing speed (at least 50 wpm or above)
- Tech-savvy and a fast learner
- Customer-focused
- Ability to work under stress to achieve targets
- Previous experience with Zendesk is a plus
- College degree or equivalent preferred
Equipment, Internet and Workspace Requirements
- A desktop or laptop (2015 or newer, Mac or PC)
- A voice-capable headset, and a webcam to carry out training and work duties.
- Access to high-speed internet with hardwired (ethernet) capability (at least 100 Mbps download speed) with no latency when handling contacts, and communicating with peers/managers via Slack or Zoom.
- A (non-public) dedicated workspace that is free from noise or distraction
Call Center Agent (100% Remote) *US ONLY* in pasadena at Unknown Company
- Typical pay
- $37,220–$58,100
For context, most customer service representatives earn between $37,220–$58,100 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.