Providing essential support to patients, the full-time California Patient Support Representative will assist with customer inquiries, manage sensitive information, and utilize various systems to resolve patient needs while working remotely during standard business hours. Key responsibilities: Meet performance goals related to patient satisfaction, accuracy, and quality Provide services to customers while acting as a patient advocate and managing complex information Utilize Optum systems to address customer needs regarding appointments, authorizations, and claims Required qualifications: High School Diploma / GED or equivalent experience At least 2 years of experience in a customer service role Proficiency in Microsoft Suite and ability to navigate multiple chat channels Typing speed of 40+ WPM Flexibility to work full-time hours, including potential overtime and weekends
California Patient Support Representative in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.