Working remotely, the full-time California Licensed Technical Support Specialist III will investigate complex product issues, mentor junior staff, and develop troubleshooting guides while managing escalated cases from lower-level specialists. Key responsibilities Investigates complex product problems associated with QSD software Coordinates software design requests with R&D and monitors trends of QSD software complaints Develops and executes training programs for lower-level product support personnel Required qualifications Bachelor's degree in Informatics, Computer Science, or a related technical discipline 4+ years of work experience in a laboratory setting, clinical diagnostics, or information technology Preferred experience with Unity software suite, SQL Server, and TCP/IP connections Experience with OKTA, Citrix, ASTM/HL7, and Mirth Connect is strongly preferred Knowledge of quality control principles and QC data management software is highly desired