Joining a dynamic Technical Support Engineering team, the full-time California Licensed Technical Support Engineer will resolve complex technical issues, collaborate with customers and engineering teams, and contribute to product improvement in a remote capacity. Key responsibilities Lead investigations of technical issues and provide solutions through live troubleshooting calls and emails Create knowledge articles to enhance customer understanding of product use cases Collaborate with engineering and product teams to provide real-time feedback on product performance and customer needs Required qualifications 5+ years in a customer-facing technical role such as Support Engineering or Solutions Architecture Strong foundation in API management and modern application architectures Experience with cloud infrastructure (AWS, Azure, GCP) and container orchestration (Docker, Kubernetes) Operational knowledge of Git/GitHub and CI/CD workflows Expertise in implementing secure authentication and authorization flows (e.g., OpenID Connect, OAuth)
California Licensed Technical Support Engineer in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.