California Licensed Psychiatric Specialist

To enhance the quality of care within the psychiatric network, the full-time remote Psychiatric Complaints & Grievances Specialist will manage the clinical review and resolution of psychiatric complaints, investigate cases, and provide direct patient care while collaborating closely with the Psych Clinical Quality team. Key responsibilities Conduct clinical reviews and resolve psychiatric complaints and grievances, ensuring clear documentation and timely resolution Investigate cases through chart reviews and provider outreach, identifying recurring patterns for quality improvement Provide direct patient care for a small panel, applying firsthand experience to enhance the complaints-and-grievances pathway Required qualifications Active, unrestricted PMHNP license with a minimum of 3 years of outpatient psychiatric practice and valid CA DEA registration 3+ years of experience in remote telehealth psychiatric care, understanding the unique considerations of this practice 1+ years in quality improvement, chart audit, or peer coaching roles, with experience delivering feedback to psychiatric providers Strong written and verbal communication skills for delivering empathic feedback and maintaining clinical standards Proficiency in modern EHR and clinical workflow platforms, with a strong technical aptitude for learning new systems