California Licensed Customer Service Representative

To support the Communications Center, the full-time California Licensed Customer Service Representative will triage incoming calls and direct them to appropriate resources while working remotely on a rotating schedule. Key responsibilities: Promptly answer, evaluate, and prioritize incoming requests for service Operate a multi-line phone system and document communications using a computer-aided dispatch program Develop familiarity with company service areas and demonstrate exceptional customer service skills Required qualifications: High School Diploma, GED, or equivalent Minimum of one year of multi-line telephone experience or prior EMS experience Ability to type a minimum of 40 words per minute Proficient computer skills, including Microsoft Office and email Ability to communicate clearly and professionally both verbally and in writing