Working remotely in California, the full-time California Licensed Customer Service Representative will manage caller inquiries, provide solutions, and coordinate resources across departments to enhance health outcomes for clients during regular business hours from 8:00 am to 5:00 pm PST. Key responsibilities Demonstrate understanding of factors driving caller questions and perform initial investigations to determine the scope of issues Utilize knowledge resources to resolve inquiries and ensure proper documentation of caller interactions Make outbound calls to resolve issues and drive first-call resolution whenever possible Required qualifications High School Diploma / GED or equivalent work experience Minimum of 1 year of experience in a customer service or related environment Familiarity with computer systems and ability to navigate complex software Health care experience with primary/specialty appointments or health plans Ability to work during normal business hours and occasional overtime as needed
California Licensed Customer Service Rep in workfromhome at Unknown Company
- Typical pay
- $37,220–$58,100
For context, most customer service representatives earn between $37,220–$58,100 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.