To support healthcare providers, the full-time California Licensed Call Center Agent will provide technical assistance regarding EDI transactions, troubleshoot issues, and manage inquiries remotely. Key responsibilities Provide technical support to healthcare providers and billing offices regarding Provider Portal and EDI functionality Investigate EDI transaction issues related to claims, eligibility requests, and remittance transactions Document all interactions and troubleshooting steps in the customer relationship management (CRM) ticketing solution Required qualifications Knowledge of healthcare claims processing and HIPAA-compliant EDI transactions Experience supporting web-based applications or healthcare technology platforms Strong analytical and troubleshooting skills Experience using ticketing and customer relationship management (CRM) systems Strong customer service orientation focused on provider satisfaction
California Licensed Call Center Agent in workfromhome at Unknown Company
- Typical pay
- $42,000–$55,750
For context, most customer service representatives earn between $42,000–$55,750 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.