Providing Tier 1 support for Epic MyChart users, the full-time California Epic MyChart Analyst will troubleshoot access issues, manage tickets, and deliver exceptional customer service in a remote work environment. Key responsibilities: Support MyChart account activation, password resets, and portal navigation for patients and providers Assist users with scheduling, secure messaging, and general workflow questions related to the Epic system Document and manage incidents through ticketing systems while maintaining high customer satisfaction Required qualifications: High School Diploma/GED 1+ years of support experience or assisting patients with a patient portal in a clinical setting 6+ months of work-from-home support experience, including basic IT troubleshooting
California Epic MyChart Analyst in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.