CACO Administrative AssistantCasualty and Assistance Calls Officer Administrative AssistantCasualty Assistance Officers are responsible for notifying family members when a service member has died. A CAO will provide as much information as available regarding the circumstances of the member's death and answer any questions. The CAO will immediately begin the process of aiding in making funeral or memorial arrangements as appropriate.As a CACO Administrative Assistant your responsibility is providing administrative support for the tasks related to CACO program.
You will assist with coordination of funeral honors for entitled personnel within the Navy Region Southeast, NAS Jacksonville, FL. You will also assist beneficiaries in the preparation and submission of claims to various government agencies for benefits to which they may be entitled.This role is considered a high visibility position and requires excellent communication skills. You'll collaborate with various outside government agencies, discuss benefits with affected family members, and provide reports to senior personnel.
The work schedule for this position may include weekends and holidays due to the unusual nature of the work.If you are organized, able to work well under pressure and have experience in this field, we'd like to meet you.Daily DutiesReceive and report notifications of casualtiesResearch and process disposition casesEnsure burial arrangements are made in accordance with proceduresReview federal and state laws to determine benefits and entitlements for familiesAdvise and provide counseling on benefits provided by lawReceive calls from next of kin (NOK) and funeral directors for funeral honorsDetermine eligibility for military honors and request appropriate documentationPrepare and enter "horns request" into "HONORS Tracker" databaseForward honors tasking to appropriate commandsInput "After Action Reports" into databaseField questions from next of kin (NOK) funeral directors, and funeral honor coordinatorSkillsProven experience as an administrative assistant or providing casualty assistanceWorking knowledge of Navy automated systems and proceduresMust have high level of interpersonal and problem-solving skills to handle sensitive and confidential situations. Position continually requires demonstrated poise and tact.Working knowledge of Microsoft Office Suite, with a focus on Outlook and WordExcellent time management skills and the ability to prioritize workAttention to detail and problem-solving skillsExcellent written and verbal communication skillsStrong organizational skills with the ability to multi-taskMust be capable of conducting meetings and conferences and possess the ability to demonstrate informative and persuasive speaking