Network Support TechnicianWaukegan Community Unit School District No. 60 serves nearly 13,000 students in preschool through grade 12 and is located 40 miles from Chicago, Illinois, and 55 miles from Milwaukee, Wisconsin, on the shores of Lake Michigan. The District has one early learning center, 15 elementary schools, five middle schools, and a high school program divided between two 9th 12th grade campuses.
The District encompasses portions of Waukegan, Beach Park, and Park City.The Waukegan Community Unit School District No. 60 has set an ambitious agenda for change, guided by the belief that all children, regardless of circumstances, can achieve at high levels and academic gaps can and will be eliminated with the support of teachers who deliver engaging, relevant, and academically rigorous instruction that excites students and instills a love of learning in them.The C.T. - Network Support Technician is directly responsible to the Manager of Network Services for the Information Technology Services Department and indirectly to the Associate Superintendent for Information Technology Services.Essential FunctionsPerform daily network programming, configuration, installations, monitoring, testing, and troubleshooting for all network infrastructure equipment and software, ensuring reliable day-to-day operation for wide and local area networks.Perform and coordinate network repairs, including fiber/ethernet cable installation, cable management, and Ethernet port repairs to provide reliable, ongoing access to technology resources.Perform monthly routine firmware and maintenance upgrades on all network equipment.Configure and troubleshoot the district's firewalls, remote access protocols, NAT translations, URL internet filtering, ISP routing, security policies, VPN access, decryption processes, and load-balancing solutions.A network resource for the annual network audit, working with auditors on all aspects of the audit.Collaborate with district's divisions, as a resource assisting with cybersecurity updates, governed by vendors and/or staff for all network-connected devices.Conduct a quarterly vulnerability penetration test to identify weaknesses within the network.Evaluate and resolve network connectivity issues through effective troubleshooting.Research and recommend best practices, new technologies, and tools to enhance the district's network and security infrastructure.Perform ongoing design, implementation, and monitoring of all district WAN, LAN, wired and wireless networks, network security measures, and violations.Proactively monitor network performance and integrity, taking corrective actions on issues with network, internet, wireless connectivity, UPS, VoIP, and other support network services.Maintain an inventory of all network equipment and applicable software.Prepare, assist, and/or update network documentation including diagrams, topologies, IP subnets, security procedures, service level agreements (SLA), and standard operating procedures (SOP).Work closely with ITS executives, leaders, staff, and stakeholders in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all of the organization.Assist in the assignment and completion of all network-related Help Desk requests.Perform all job-related duties in the safest possible manner.Support computer assistants and regional technicians with student and staff devices for network connectivity.Perform other job-related duties as assigned by the Manager of Network Services and/or the Executive Director of Information Technology Services.QualificationsNetwork Certificate and/or Security Certificate (i.e., CompTia, Cisco, N+, CCNA)Prefer a minimum of 3 years of experience in Networking/Security.Knowledge of switching, routing protocols, wireless networks, and firewalls in a multi-vendor environment.Prefer knowledge of various systems and services: Apple/Chromebook/Windows, and Active Directory.Strong communication, organizational, and interpersonal skills with a focus on customer service.Proficient in Microsoft Office Suite and Google Docs.High school diplomaValid Driver's LicenseSkillsAbility to multitask effectively and prioritize strategicallyMaintain the highest level of confidentiality at all timesProven proficiency in network switch setup, security, and maintenance preferredContinue professional development to improve technical knowledgeClassification: WPSS Computer TechnicianTerms of Employment: Twelve months.
Salary: Per WPSS contractOnly online applications will be considered.