Partnering with Account Management and Sales, the remote CX Business Value Transformation Analyst will quantify and communicate the ROI customers realize, developing financial models and conducting value assessments to support renewals and expansions. Key responsibilities Develop and maintain ROI, TCO, and business-value calculators for customer interactions Conduct structured value assessments to quantify customer outcomes and produce success stories Train Account Management and Sales teams on utilizing value tools and frameworks in customer conversations Required qualifications Bachelor's degree in Finance, Business, Economics, or a related field 5-8 years of experience in value engineering, management consulting, financial analysis, or CX/CS analytics Experience with customer success measures and business case development Background in CX metrics such as ARR, NRR, and NPS preferred MBA or equivalent quantitative graduate coursework preferred
Business Value Transformation Analyst in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.