Business Technology Administrator

To support the NC Health Information Exchange Authority, the full-time temporary Business Technology Administrator will administer and enhance enterprise SaaS applications, including Salesforce and Smartsheet, while managing user access, configurations, and providing training in a remote setting. Key responsibilities Administer and configure business technology platforms, managing user accounts, permissions, and software subscriptions Collaborate with stakeholders to identify operational needs and recommend technology solutions for process improvements Develop and maintain technical documentation and deliver training programs for users on technology solutions Required qualifications 5 years of experience in the administration of enterprise SaaS applications, including Salesforce and Smartsheet 5 years of experience in configuring workflows, dashboards, and reports within SaaS platforms 3 years of expertise in software licensing, subscription management, and documentation development Strong background in analyzing business processes and recommending technology-based improvements Ability to create training materials and provide user support for technology solutions